ah! after my last frustrated attempt to renew our thawte security cert I was pleased to receive an email from Thawte saying that I have to update my site seal and that this will remove the need in future to update the seal when renewing the certificate – so that’s good news.
Unfortunately we’re now looking to move hosts from Windows -> Apache and as a part of this I’m having to move the security certificate. Thawte have a ‘knowledge base’ article to help with this but 2 thirds of the way down it says ‘Run the following command using OPENSSL’.
Having been to openssl.org and made little headway I asked a thawte support rep for, well support. His response was that they support the cert but not third party applications. While on the one hand I can understand this, on the other if you are going to direct a customer down a certain route which they have no alternative but to go down you should not just wash your hands of it and say ‘good luck’ – or at least not if you don’t want to piss your customer off!
In the end I managed to pursuade one of the tech support staff at the Rackspace Cloud team to translate it for me. I guess moving a cert from Windows to Apache is not a common occurance but it seems like you are stuffed unless you have access to OpenSSL.
It’s worth noting that several of the tech’s at Rackspace said that they could not do it so it just shows it is worth persevering with these things.
Comment by admin — November 17, 2009 @ 10:04 am